Privacy Policy
This Privacy Policy explains how [Company Legal Name] ("DhanRise", "we", "us") collects, uses, shares, and protects your information when you use the DhanRise website and terminal (the "Platform"). By using the Platform you agree to this Policy and our Terms of Use.
1. Information We Collect
Information you provide
- Account: email address, and (optionally) your name and mobile number.
- Consent records: when you accept our Risk Disclosure & Consent, we record the acceptance with a timestamp, the consent version, your IP address, and browser user-agent, for compliance and audit purposes.
- Support communications: any information you send us when you contact support.
Information collected automatically
- Usage data: pages and features used, and basic device/browser information.
- Local storage: we use your browser's local storage to remember preferences such as your theme (light/dark) and your authenticated session. We do not use third-party advertising cookies.
Payment information
Subscription payments are processed by Razorpay. Your card or bank details are handled directly by Razorpay under their security and compliance; we do not store your full card number. We retain limited subscription metadata (plan, status, renewal dates, and the payment provider's subscription identifier).
2. How We Use Your Information
- To create and manage your account and authenticate you.
- To provide the Platform, including the analytics terminal and your subscription.
- To process payments, manage trials, renewals, and cancellations.
- To send transactional emails — consent confirmations, renewal reminders, and important service notices.
- To maintain security, prevent fraud and abuse, and comply with legal obligations.
- To improve the Platform.
3. Legal Basis
We process your information based on your consent, the performance of our contract with you (to provide the Platform and your subscription), our legitimate interests (security and improvement), and compliance with applicable law.
4. How We Share Information
We do not sell your personal information. We share it only with service providers who help us run the Platform, under appropriate safeguards:
- Razorpay — payment processing.
- Supabase — authentication and database hosting.
- Email provider (e.g. Resend or our SMTP provider) — to deliver transactional emails.
- Authorities — where required by law, regulation, or valid legal process.
5. Data Retention
We retain your information for as long as your account is active and as needed to provide the Platform, and thereafter as required to comply with legal, tax, accounting, and audit obligations (including retention of consent records). You may request deletion as described below.
6. Security
We use reasonable technical and organisational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you may request to access, correct, update, or delete your personal information, and you may update your name and mobile number directly on your Profile page. To exercise other rights, contact us using the details below. We may need to verify your identity before acting on a request.
8. International Transfers
Some of our service providers (e.g. Supabase, the email provider) may process data on servers located outside India. Where we transfer data internationally, we take steps to ensure it is protected consistent with this Policy and applicable law.
9. Children
The Platform is not directed to, and not intended for use by, anyone under 18 years of age. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Policy from time to time. Material changes will be notified through the Platform or by email, with the "Last updated" date revised accordingly.
11. Grievance / Contact
For privacy questions or to exercise your rights, contact our Grievance Officer: [Name], [support@your-domain], [Company Legal Name], [Address]. We will respond within the timelines required by applicable law.